welcome to our FAQ and HELP page
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here you will find help and info for all your questions
REDELIVERY - FAILED TRANSACTIONS - GIFTCARDS - SHOP INVITES - CUSTOMS and many more
for customers of LoLa Creations and mall owners
REDELIVERYS
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purchases made INWORLD and on the MARKETPLACE can get a redelivery on our redelivery terminal, you will find the redelivery terminal at the entrance of LoLa mainstore ( PC with yellow letters above it) . click here for teleport.
no more needing to send a notecard and go trough your acount looking for sales IDs or waiting for lost to come online.... click it and take it, its as easy as that and solved in a blink of a eye.
DOUBLE PURCHASES and REFUNDS
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you accidently made a double purchase on a product?
The sim lagged or you double clicked on the MP and you double purchased a item. no problem just send a NC to lost unplugged inworld with following info:
- sales ID from bouth purchases (visit www.secondlife.com to check your transaction info)
- ONLY sales made within same moment will be considerred given a refund.
- send NC within 48 hours after double purchase or i can not verrify your sales and will not be able to refund after 48 hours.
- refunds for double purchased MARKETPLACE sales will have a 5% fee for the marketplace fee we need to pay.
GIFTCARDS
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- my giftcard is not working.
all giftcards purchased and/or recieved before 10/29/2012 will need a update in order to work properly.
to recieve your new giftcards send a NC to lost unplugged together with your giftcards and you will recieve a new update giftcard within 24 hours.
when you have multiple giftcards you will recieve 1 giftcard back containing the full amount for all giftcards you dropped in.
- i have 110L$ on my giftcard but i would like to purchase a more expensive item.
at the entrance of LoLa Creations you will find a topup terminal (pc with green letters) where you can add extra L$ to your giftcard OR you can simply follow the instructions when using your gitcard and pay the difference to the product vendor.
giftcards will NOT give VIP discounts and customer reward discounts
DISCOUNTS - CUSTOMER REWARDS
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LoLa rewards its customers for inworld purchases. wearing your LoLa tag when shopping inworld will instantly gives you discounts. The more you spended at LoLa the higher your reward will be. check the customers reward page for discount table.
- i wear my LoLa tag but i didn got customer reward discount on my giftcard purchase
giftcards will NOT give VIP discounts and customer reward discounts.
- 40% discount is stated above the vendor but i only got 5% discount.
40% discount is only available for VIP members (see VIP page for details) you are wearing the LoLa tag and got 5% discount for your current customers reward discount.
- i am a VIP member and didn got my 40% discount but just 10%
you need to wear your VIP tag to make your purchase and not the normal LoLa tag.
- VIP discount only works if stated above the product.
CUSTOM DESIGNS - PERMISSION CHANGES
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No custom orders
Sorry I just have no time for it, and I like to keep my designs available to everyone.
permissions will never be changed in any way.
to buy as gifts use the gift options on each vendor or use the marketplace please.
MALL OWNERS - SHOP INVITES
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you are a mall owner and would like to invite us for your mall? this do is possible and well apriciated but for the overflow on invites we do have some points to follow before invite.
1. shop must be vissible from landing spot
2. only floor level shops
3. no more then 3.5L$ a prim
4. for first time rent i pay 2 weeks and you add minimum 2 extra weeks to give us the opportunity to see if the mall really works.
you can not come up with all points stated above but you do would like LoLa Creations in your mall? no problem at all.
we have a affiliate programme available earning you 50% on each sale you make. modify and copy vendors to fit your mall/shop needs. visit affiliate page for more info on details and whats in the pack.
other questions or problems not stated above?
please send a NC to lost unplugged inworld and gain as much info as possible for faster and bether support
